Refund policy
At Vora Zen, we want you to be satisfied with your purchase. Please read this policy carefully before placing an order.
Return Period
You may request a return within [NUMBER] days of receiving your order.
To be eligible for a return, the item must generally:
* Be unused and in its original condition
* Be in the original packaging where applicable
* Include any accessories or items supplied with the product
* Not be damaged as a result of misuse, improper handling, or normal wear
Certain products may not be eligible for return where permitted by applicable law, including products that are personalized, hygienic items that cannot be returned for health reasons, or other products clearly identified as non-returnable on their product page.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, contact us as soon as possible at:
[YOUR CUSTOMER SERVICE EMAIL]
Please include:
* Your order number
* A description of the issue
* Clear photographs or video showing the product and packaging where appropriate
We will review the issue and, where appropriate, offer a replacement, refund, or other suitable resolution.
Change of Mind
If you simply change your mind about a purchase, you may request a return within the applicable return period, provided the product meets our return conditions.
Return shipping costs: [STATE WHO PAYS — CUSTOMER / VORA ZEN]
How to Request a Return
Contact our customer service team before sending anything back.
Do not send a product to an address obtained from a third party or to the address printed on the shipping package unless our customer service team specifically instructs you to do so.
After reviewing your request, we will provide the applicable return instructions.
Refunds
Once an approved return has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will generally be issued to the original payment method.
Please allow [NUMBER] business days for the refund to be processed after approval. Your bank or payment provider may require additional time before the funds appear in your account.
Refunds for Undelivered Orders
If an order is confirmed as lost or undeliverable and cannot be successfully reshipped, we will work with you to provide an appropriate resolution, which may include a replacement or refund, subject to the circumstances of the order.
Order Cancellation
If you wish to cancel an order, contact us as soon as possible at [EMAIL].
Because orders may enter processing shortly after purchase, we cannot guarantee that cancellation requests can be completed once an order has entered fulfillment or shipping.
Contact
Vora Zen
Email: [YOUR CUSTOMER SERVICE EMAIL]
Phone: [YOUR PHONE NUMBER]
Business address: [YOUR REAL BUSINESS ADDRESS]
